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If you have anything concerns, feel free to contact us.

Your Account

Why Create an Account

Creating an account on Bioutdoor.com allows you to save information such as your address, making your check-out process faster and easier.

Those information are also available from the store. Just give us your email address and we will assist you in a minute.

You can also choose to receive our newsletter, which provides you with the latest updates on our products and store.

Account Login

To log in to your account, simply click on the My Account link.

Email Preferences

To update your email preferences, log in to your account.

Your Order

How to Check My Order Status

The order status page updates in real time as the status of the shipment changes. Check your email, it's also part of the confirmation email. Let us know if you don't have it.

Possible statuses are:

  • Confirmed : You have successfully completed a checkout, but we have not shipped or fulfilled the order yet. This is a good time to capture payment.
  • On its way : We have marked the order as fulfilled or partially fulfilled, and the shipment is in transit.
  • Out for delivery : The shipment has arrived in your area and will be delivered soon. 
  • Delivered : Your product has been delivered.

You can also find your order from your account page.

Modify or Cancel an Order

Once you click on "Complete order", your order begins processing and cannot be changed.
Our system process orders in real time but we may be able to catch it before it's shipped, don't wait and Contact Us

Means of Payment

We accept MasterCard, Visa, PayPal, Discover and Diners.

Security and Confidentiality

Rest assured that your data are safe with Bioutdoor. We go the extra mile to guarantee that nobody ever lays eyes on your credit card number by delegating it to experts from payment processing.

To protect you, we also use a standard protocols like Secure Socket Layer (SSL) encryption for every transaction between our systems and your equipment.

Sales Tax

Sales tax is applicable in certain states based on state and local tax rules.

Placing Items on Hold

Bioutdoor does not offer the option of placing items on hold at this time.

But if you are in the Bay area, call one of our store and they may be able to assist.

Discount Codes

Discount Coupon Codes

Our prices are always the most competitive among the lowest you will find on the market. Bioutdoor works around the clock to lower our prices so that we can make sports more accessible for you. We are proud to create innovative outdoor sports products for the everyday person.

If you have a discount coupon code, enter it during the checkout process. 

Unauthorized use of promotion codes will make your order cancelled. Bioutdoor is not responsible for the publication of these unauthorized codes and they will not be honored in our stores or online.

Shipping

Learn more on our Shipping Policy page.

Returns & Exchanges

Learn more on our Return & Refunds Policy page.

Didn't find what you were searching for ? Ask us directly !

Contact us

If you prefer to type it :
 by email
service@bioutdoor.com
by mail
Bantian District Banxuegang Blvd Bantian Building Shenzhen, CN 518000

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